Welcome to Gehnewale! These Terms and Conditions (“Terms”) govern your use of our website located at https://gehnewale.com/ (“Site”) and the purchase of any products from us. By accessing or using our Site, placing an order, or interacting with our services, you agree to be bound by these Terms.
1. General Overview
Gehnewale operates an e-commerce platform offering jewellery, accessories, and curated lifestyle products. Throughout the Site, the terms “we”, “us”, and “our” refer to Gehnewale.
2. External Services & Third-Party Integrations
To process transactions, fulfill orders, and optimize store performance, Gehnewale relies on third-party service providers. By engaging with our Site, you acknowledge and agree that your data may be processed through these integrated external services:
- Payment Processing Services:
- We utilize secure, PCI-DSS compliant third-party payment processing gateways to process online payments (including Credit/Debit Cards, Net Banking, Unified Payments Interface (UPI), digital wallets, and deferred payment options).
- Gehnewale does not store or have direct access to your full financial details, CVV numbers, or payment passwords. All payment transactions are handled through encrypted interfaces provided by our payment gateway partners.
- Any payment failures, transaction timeouts, duplicate debits, or bank processing delays are subject to the respective policies of our integrated payment partners and your issuing bank.
- Logistics & Delivery Partners:
- Order fulfillment, shipping, delivery estimation, and package tracking are managed in coordination with automated logistics aggregators and third-party courier delivery services.
- Complete and accurate address details, postal codes, and contact numbers must be provided at checkout. Gehnewale and its delivery partners are not responsible for shipment delays or failed deliveries caused by incorrect address information, locked premises, or customer unreachability.
3. Orders, Pricing, and Payments
- Product Availability: All orders are subject to acceptance and stock availability. We reserve the right to limit order quantities or decline orders at our discretion.
- Pricing Accuracy: All prices on the Site are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as specified at checkout. While we strive for accuracy, pricing errors may occasionally occur. If an item’s correct price is higher than stated, we reserve the right to cancel the order prior to dispatch.
- Cash on Delivery (COD): If Cash on Delivery is offered, verification via OTP or phone confirmation may be required prior to order dispatch.
4. Shipping & Delivery
- Delivery timelines provided on the Site or via tracking links are automated estimates supplied by courier logistics partners. Actual delivery dates may vary due to weather events, high seasonal volumes, regional restrictions, or operational delays.
- Risk of loss and title for products pass to you upon delivery of the package to the designated shipping address.
5. Cancellations, Returns, and Refunds
- Order Cancellation: Orders can only be canceled prior to dispatch via your account dashboard or by contacting support at gehne.wale2025@gmail.com.
- Refund Processing: Approved refunds for prepaid orders will be credited back to the original source account (UPI, credit/debit card, wallet) via our payment gateway providers. Refund timelines generally take 5–7 business days depending on interbank processing cycles.
6. Intellectual Property
All content on this Site—including logos, product imagery, graphics, text, layout, and visual designs—is the exclusive property of Gehnewale and is protected under applicable intellectual property laws. Unauthorized reproduction or commercial distribution of any site assets is strictly prohibited.
7. Limitation of Liability
Gehnewale shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services, external payment gateway processing interruptions, or courier shipping delays managed by third-party logistics providers.
8. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
9. Contact Information
For questions regarding these Terms & Conditions, please reach out to us:
- Brand: Gehnewale
- Email: gehne.wale2025@gmail.com
- Phone: +91 96259 63325
- Address: 211 DLF The Ultima, Sector 81, Gurugram, Haryana 122001, India