At Gehnewale, we are committed to ensuring that every order is processed accurately and delivered to you in excellent condition. We carefully inspect and package our products before dispatch.
We recommend that customers thoroughly check their order and the condition of the product immediately upon delivery.
TABLE OF CONTENTS
- Definition
- Return Policy
- Conditions for Returns
- Non-Returnable Products
- Return Process
- Refund Process
- Shipping Charges
- Cancellation Policy
- Cancellation by Gehnewale
- Contact Information
1. DEFINITION
“Return” refers to the process of sending a product purchased from the Gehnewale website back to us in accordance with the terms of this policy.
A return request may be considered in the following situations:
- The product delivered is different from the product ordered.
- The product received is damaged or defective.
- The product received has missing parts, accessories, or components that were included with the original order.
- The product received has a manufacturing defect.
If you receive a package that appears damaged, tampered with, or opened, we recommend that you do not accept the delivery and immediately contact our customer care team.
If the damage is discovered after opening the package, please contact us as soon as possible and provide clear photographs or videos of the product, packaging, shipping label, and any visible damage.
Return requests must generally be raised within 7 (seven) days from the date of delivery. Gehnewale reserves the right to reject return requests submitted after this period.
Upon receiving a Return or Refund request, Gehnewale will review the request and verify the nature and authenticity of the complaint. If the claim is found to be genuine and eligible under this policy, the return and/or refund process will be initiated.
2. CONDITIONS FOR RETURNS
Returns are subject to the following conditions:
- Products must be returned in their original and unused condition.
- The product should be returned with its original packaging, tags, labels, certificates, accessories, and other items supplied with the order, wherever applicable.
- The product should not have been worn, altered, resized, repaired, washed, damaged, or otherwise used.
- The original invoice/order details may be required to process a return.
- The product returned must correspond to the product originally delivered by Gehnewale.
- Products showing signs of wear, misuse, accidental damage, or alteration may not qualify for return.
- Return requests arising from a change of mind, incorrect product selection, or personal preference may not qualify unless specifically stated otherwise on the product page.
- Products that have been customized, personalized, engraved, altered, or made specifically according to the customer’s requirements may not be eligible for return.
- Return eligibility may vary depending on the specific product category and will be subject to the conditions mentioned on the respective product page.
Gehnewale reserves the right to inspect returned products before approving a refund or replacement.
3. NON-RETURNABLE PRODUCTS
Certain products may be marked as non-returnable on their respective product pages.
Non-returnable products may include, but are not limited to:
- Personalized or customized jewellery.
- Engraved products.
- Products altered or resized according to customer specifications.
- Products that have been worn or used.
- Products damaged due to improper handling, misuse, or negligence after delivery.
- Products without their original packaging, tags, certificates, or accessories, where applicable.
- Products specifically identified as non-returnable on the product page.
Customers are advised to carefully review the product description and return eligibility before placing an order.
4. RETURN PROCESS
To request a return:
- Contact Gehnewale customer support within 7 days of receiving the order.
- Provide your order number and details of the product for which the return is requested.
- Provide clear photographs and/or videos of the product and its packaging where required.
- Our customer care team will review the request and verify whether the product qualifies for return.
- If the return is approved, we will provide instructions regarding the return or reverse-pickup process.
- The customer must ensure that the product is securely packed in its original packaging to prevent damage during return transit.
- Once the returned product is received and inspected, the refund or replacement process will be initiated if the product meets the applicable return conditions.
The time required for the return and refund process may vary depending on the product, location, courier service, and payment method.
5. REFUND PROCESS
If a return is approved after verification and inspection, Gehnewale may provide a refund, replacement, or store credit, depending on the circumstances and availability of the product.
For eligible refunds:
- Prepaid orders will generally be refunded through the original payment method.
- If the original payment method cannot be used, an alternative refund method may be offered.
- Refund processing time may depend on the payment gateway, bank, or financial institution.
- Shipping charges, where applicable, may be non-refundable unless the return is due to an error or defect attributable to Gehnewale.
Refunds will generally be processed after the returned product has been received and successfully inspected.
6. DAMAGED OR DEFECTIVE PRODUCTS
We take great care when packing every order. However, if you receive a damaged or defective product, please contact us immediately.
For faster resolution, please provide:
- Order number.
- Clear photographs of the product.
- Clear photographs of the outer packaging.
- Clear photographs of the shipping label.
- A description of the issue.
- Video evidence, where requested by our customer care team.
After verification, Gehnewale may offer a replacement, refund, or other appropriate resolution, depending on the nature of the issue and product availability.
7. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
Shipping charges may vary depending on factors such as:
- Order value.
- Delivery location.
- Product type or size.
- Applicable promotional offers.
- Shipping method selected.
Any applicable shipping charges will be clearly displayed at checkout.
For shipping-related queries, customers can contact us using the contact details provided below.
8. CANCELLATION POLICY
Customer Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If a prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method, subject to the terms of this policy.
For customized, personalized, engraved, or specially prepared products, cancellation may not be possible once production or customization has commenced.
9. CANCELLATION BY GEHNEWale
Gehnewale reserves the right to cancel an order in certain circumstances, including but not limited to:
- Product being unavailable or out of stock.
- Incorrect or incomplete product information or pricing displayed on the website.
- Inability to deliver the order to the provided address.
- Suspected fraudulent or unauthorized transactions.
- Errors in inventory or product availability.
- Failure to complete payment where applicable.
- Circumstances beyond our reasonable control that prevent fulfillment of the order.
If Gehnewale cancels a prepaid order, the applicable amount paid by the customer for the cancelled order will be refunded through the appropriate payment method.
10. CONTACT INFORMATION
For any questions or concerns regarding our Return, Refund, Cancellation, or Shipping Charges Policy, please contact us:
BUSINESS NAME
Gehnewale
PHONE
+91 96259 63325
ADDRESS
211 DLF The Ultima, Sector 81,
Gurugram, Haryana 122001, India
OUR COMMITMENT
At Gehnewale, customer satisfaction and trust are important to us. We strive to provide quality products, secure packaging, reliable delivery, and a smooth shopping experience.
We encourage customers to review the product details, specifications, and applicable return conditions carefully before placing an order.
Thank you for choosing Gehnewale.